I thought they should get a second chance….

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Well, it was the first ” sneaky latte ” for  the weekend, unusually for me it was a cappuccino, but it was with Brekkie, so  that’s allowed. Mrs ” oldmanleslie” was shopping in Sainsburys in Bognor so i thought” lets have a brekkie whilst im here” i think the easiest way to summarize this is as :

 

Coffee, tasted Nice, but note the mess on the cup and not the saucer, i guess this means it was a clean saucer, not a clean cup .The Guy  that served me, very polite, lots of good mornings and a bit of chat  so very nice , much nicer than  the previous visit .  the table  was clean and tidy, there was a free  newspaper to read, so again  very nice

 

and then came the food , the egg was fried well, the beans were nicely cooked , the sausages were not to my taste, but that’s just me  i guess as they were nice enough .  The Tomato on the menu  was only 1/2 a tomato when it got to my plate . and the 2 rashers of  bacon were fused together at right angles. when i pointed this out to the person that served me, they said  sorry……did nothing about it, but said sorry…. so ui drank my coffee, read their paper and took the tray back to the desk.  explained about the bacon and showed them that  when i had managed to prize the  rashers apart, on the inside they weren’t cooked, they looked a lot pinkier that  I thought they should  the Supervisor assured me that  they were up to temperature, i explained this wasn’t my issue . it was that  as they were fused together, the bacon on the inside  could not have been cooked to the level of the outside……

 

 

 

any way  i was offered a refund, which i declined , as its not about the money, I was offered a free breakfast which i also declined  as even i cant eat 2 together any more, and i dont like eating potentially undercooked food.

 

I know sainsburys take food service very seriously  and i guess it is just unfortunate that this happened today . And this is actually more about  the service than the specific store

 

My point is though, since i  started noticing these situations a littl emore, it seems that the approach of ” let us try and put this right  next time”, or ” can i get you another one ” is acceptable.

 

How refreshing it will be when this trend passes and people in organisations go back to the good old fashioned approach of ” get it right first time ”

 

English: J Sainsbury PLC Sainsburys old logo.

 

 

 

 

 

 

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