So there was Mrs Oldmanleslie & I out for the afternoon ” sans ” children, it doesn’t happen very often, but the opportunity presented itself , so we grabbed it. Nice sunny Sussex afternoon. Like a lot of people , off to the local retail park for a bit of retail therapy.
Popped into the local KFC for a spot of late lunch, and although un necessary as it was, it was very nice. But this isn’t me telling the world how Nice KFC is, you can formulate your own opinions on that ,
It’s a comment on ” big brand ” customer service . The issue is this , I paid Cash for my bits, and as they didn’t have the ” coins in the till” they asked me if it was Ok to Short change me ….. ( only 2P ) so it’s not the amount i was worried about , it’s the principal.. so whilst chatting to Mrs Oldmanleslie over our chicken i was thinking…..2P per person, 100 people an hour ,24 hours a day from one branch in a small town……….. and of course it doesn’t take long to get to a significant ” extra profit ”
So I pushed the matter when I had finished and asked for the change to be given back to me , the lady had to check 3 tills to get the money, she looked at me with such disbelief that I was actually asking for it, but in the end she did give it to me , so I put it ( and some more change from my pocket in the charity pot )
So again, I ask….. Why should the big international brand always expect the customer to take the hit when they don’t get it right, im sure there are many reasons NOT to have a bag of pennies in a store….
And just for the record, I do Enjoy KFC, and YES, they did exactly the same to the person that came in after me