Today unfortunately I have to blog about some appalling customer service.And a shocking Lack of support for local charities shown by my local Asda Store
I had the misfortune to go to visit my local Asda Ferring to return a product which was broken.My issue is not about the actual product although I will come on to that in a short while my issue is how appalling the service was.
I had also visited the store with my youngest son to look at the Halloween goods and decorations for the house that he wanted to buy
The product i was returning was simply a pair of jeans that I had worn about 5 or 6 times the problem with the jeans was that the little tag on the zip has broken and therefore they were not usable
This should surely be a simple procedure of Taking Back the broken jeans and exchanging for a new pair however as there were none in my size available at the store that were out on display I picked the next best suitable pair .I tried them on and decided I would take those when I went to the customer service desk who makes the transaction I was charged an additional £10.00 extra because the selected pair were different to the ones I brought back and the ones I have brought back were possibly at the lowest price they have been sold at since I had bought them.
I was not happy about this and therefore I dared to question this with the person who has done the exchange (Sam). Then colleagues were called and there was lots of going to warehouses and looking for stock and another person at the customer service desk that came to help me who said “we would sort out of Goodwill” because of the mistakes.
Finally somebody came back from the warehouse with the exact same style of jeans I had brought into the store and it was a simple exchange and swap this you would think would be the end of the problem however when I went to see the lady who had told me about the Goodwill she genuine gave me a £3 Goodwill Asda card. So trying to show my son that you pass these things on when you get the opportunity , I told him to go and get something from the shop ( and we would top it up ) that we could give to a food bank or a charity or some other good cause that the store was collected for.
Whilst I was talking to the lady in the store about my disgust that there was not a food bank I could give a small amount of shopping to she actually said to me that if I wanted to talk to the manager of the store he was actually walking towards us and my comment quite loudly when he came past was it’s no good talking to the managers here because nothing gets done surely this would have been some form of maybe a trigger or something that the manager could have observed and may be stopped and said is there anything I can do but no unfortunately the manager of Asda Ferring just walked on by.
This is the whole reason for me blogging about this sorry incident I think it is disgusting that if people want to buy food and donate to a charity of the stores choice then there should be a facility for them to be able to do that in-store
As a family we have done this at a Tesco store I believe we’ve also done it in Salisbury’s as well however it appears that Asda Ferring store don’t want to support the local food banks and charities that are around them at store level and they don’t want their customers to either .
So in a very brief summary I personally would not use Asda Ferring because the service is terrible they’re solution is to throw you a good will gift card at you, and then when you want to pass that on to somebody else or to another organisation and help those less fortunate you can’t do it so just for the record we gave the gift card to the next person that we saw came into the shop we pointed out (Sharon) as the lady who had said probably that we shouldn’t do this and lady and husband that we gave it to were really really really pleased. Asda Ferring my opinion is you need to sharpen up your customer service. Whilst for you as part of the massive multinational Chain, its all about the Profits. This is not the case when it comes to your customers. I also now have to explain to a young child why we can give to a charity box or trolley in your store.
No, I was not paid for the blog, The opinions are mine based on events and service I experienced Yes, we did give away the gift card to some one we didn’t know