ASDA – FERRING – NOT supporting customer in store food donations to charities.It really isn’t about the money,Service counts for so much

Today unfortunately I have to blog about some  appalling customer service.And a shocking Lack of support for local charities shown by my local Asda Store

I had the misfortune to go to visit my local Asda Ferring to return a product which was broken.My issue is not about the actual product although I will come on to that in a short while my issue is how appalling the service was.capture

I had also visited the store with my youngest son to look at the Halloween goods and decorations for the house that he wanted to buy

The product i was returning was simply a pair of jeans that I had worn about 5 or 6 times the problem with the jeans was that the little tag on the zip has broken and therefore they were not usable

This should surely be a simple procedure of Taking Back the broken jeans and exchanging for a new pair however as there were none in my size available at the store  that were out on display I picked the next best suitable pair .I tried them on and decided I would take those when I went to the customer service desk who makes the transaction I was charged an additional £10.00 extra because the selected pair  were different to the ones I brought back and the ones I have brought back were possibly at the lowest price they have been sold at  since I had bought them.

I was not happy about this and therefore I dared to question this with the person who has done the exchange (Sam). Then colleagues were called   and there was lots of going to warehouses and looking for stock and another person at the customer service desk that came to help me who said “we would sort out of Goodwill” because of the mistakes.

Finally somebody came back from the warehouse with the exact same style of jeans I had brought into the store and it was a simple exchange and swap this you would think would be the end of the problem however when I went to see the lady who had told me about the Goodwill she genuine  gave me a £3 Goodwill Asda card. So trying to show my son that you pass these things on  when you get the opportunity , I told him to go and get something from the shop ( and we would top it up ) that we could give to a food bank  or a charity or some other good cause that the store was collected for.

Whilst I was talking to the lady in the store about my disgust that there was not a food bank I could give a small amount of shopping to she actually said to me that if I wanted to talk to the manager of the store he was actually walking towards us and my comment quite loudly when he came past was it’s no good talking to the managers here because nothing gets done surely this would have been some form of maybe a trigger or something that the manager could have observed and may be stopped and said is there anything I can do but no unfortunately the manager of  Asda Ferring just walked on by.

This is the whole reason for me blogging about this sorry incident I think it is disgusting that  if people want to buy food and donate to a charity of the stores choice  then there should be a facility for them to be able to do that in-store

As a family  we have done this at a Tesco store I believe we’ve also done it in Salisbury’s as well however it appears that Asda Ferring store don’t want to support the local food banks and charities that are around them at store level  and they don’t want their customers to  either  .

So in a very brief summary I personally would not use Asda Ferring because the service is terrible they’re solution is to throw  you a good will gift card at you, and then when you want to pass that on to somebody else or to another organisation and help those less fortunate you can’t do it so just for the record we gave the gift card to the next person that we saw came into the shop we pointed out (Sharon)  as the lady who had said probably that we shouldn’t do this and lady and husband that we gave it to were really really really pleased. Asda Ferring my opinion is you need to sharpen up your customer service. Whilst for you as part of the massive multinational  Chain, its all about the Profits. This is not the case when it  comes to your customers. I  also now have to explain to a young child why we can give to a charity box or trolley  in your store.

No, I was not paid for the blog, The opinions are mine based on events and service I experienced Yes, we did  give away the gift card to some one we didn’t know

 

 

Subway Store – Bognor Regis NOT GOOD – ( in my opinion)

so there we were, out in town this morning , we had the  smallest ” oldmanleslie” with us . and  when we asked him what he fancied for lunch, as a bit of a treat…. there we were a few minutes later  we were in subway.  Subway - Eat FreshObviously , in her hand bag that has the contents of the world in its corners Mrs oldmanleslie  had a voucher so  this made it a little  easier.

Thanks to the guy that  gave me another voucher as we were going in , didn’t get his name, didn’t know him  but a random act of kindness, so thanks.

it turns out  that a voucher that you think says buy one  drink  and a sub, and get a free sub , has so many conditions on it, and so many restrictions on how it can be used, that it really isn’t worth the hassle. But we paid the bill any way.

We asked for a glass of tap  water for my son , apparently  Subway now charge ( not for the water, For the cup  £1.19 UK ) which is coincidentally what they charge for a cold drink.

But it took a very rude ( in my opinion ) member of staff to tell me this.

The part that  most surprised me though , was when i went back to actually pay for a bottle of water, i joined the queue. i was told to go straight to the front  to the till, I’m thinking this would have annoyed  all the others in the queue so i declined and waited.

I got the bottled drink from the  fridge as instructed and my change was brought over to me ( NO RECEIPT ) so i don’t know if the  transaction went through the till

and of course after all this my subs were cold ( i had  hot steak and cheese ) but no one seemed  too worried

so all in all , Poor service, misleading Marketing and un helpful staff

Shame really as i used to like the occasional Subway. and  in other stores the service has been good , this relates only to this store 

My advice  if  you are in Bognor  for the day , shopping , staying at butlins , or just down for the day  and fancy a sandwich , Avoid this Subway . Head about 150 Yards up the road to  

a place that i have used for many years 

A Blog of 2 definate halves, And yes , spilt milk IS worth it

I have to be factually correct with this blog, so here goes….

  • The problem : Spilt milk in a car ,
  • The Reason: someone in store selected the wrong Milk from the shelf
    The Issue: Global brand Not wanting to accept responsibility for its staff .

We used Tesco, our local store  
Bognor Regis  for  a click and collect weekly shopping order in 2013, It included all the usual items  for a weeks shopping ( including milk ) .

We collected it from store, it was  loaded it into our car, Basically when we got home some of  the milk had spilt in the boot of the car. We contacted Tesco who refunded the cost of the milk, and sent a new one out to us ( thank you ) , we showed the driver that delivered the new milk, the spillage in the car , and he said we would have to take that up with the store.

He also asked if we would be prepared to write a letter to the store suggesting that the milk  spilling was the manufacturers fault ….

Any one knows me knows that just wasn’t going to happen as it wasn’t the  manufacturer we bought it from , they also know ,that   Milk Stinks if it is left  to soak in , so we asked for the car to go back to the main dealer to be  cleaned and ” de  potentially stink ” .  this took about a week  of emails and calls  and in the end Tesco said they could do it with their  valets at store  and as a favour to us they would valet the whole car for the inconvenience .waves This was a bad move to give them the car, The damage they caused to the interior of the car  was  amazing, it was left with seats and panels that had not dried out  some 6 weeks later.

A meeting was held in the car park  of the store, that felt like a High Noon Meeting from the days of the wild west , the valet said it wasn’t their fault, the store said the matter  had to go to head office, so we  spent another 3-4 weeks  chasing the  head office, only to be told that  i was obviously wrong in what i was saying, so i went  back to the store and had to make a scene in the store with the manager / duty manager  who finally acknowledged that something should be done

We thank Tesco for Finally agreeing to  cover the cost of the repairs £1200+ from their valets, and  the original damage to the boot  where the milk soaked in.

We thank the main Dealer Honda - The Power of Dreams for  agreeing to help us in sorting this out and for their  brilliant service and support , both  from the sales & service teams.

For Both companies i have agreed NOT to name individuals as this would not be fair

My concern is….

  • It took a hell of a lot of phone calls & emails to resolve
  • Tesco seem to want to divert the  problem away from them, back to it being the customers error or  Tesco want to blame  the supplier
  • Tesco  head office Accused  the customer ( me ) of lying
  • It took some one at store manager level to actually get this sorted out after 3 months of calls etc.

Tesco are still thinking that we will be shopping with them in the future, This is not the case as we have found that in our opinion Sainsbury’s offer  what we consider to  be a better on-line service.

Honda, we went to for the car as they had provided excellent service in the supply  of my last company car , and  although they are ultimately interested in selling cars, the support  with the ” spilt milk ” issue has shown that they really do Go the extra mile to help when needed….

We  buy more milk, than we do new cars, but i know from this experience which  of the 2 companies i would recommend and which i would stay well clear  of in future

Why should it be the customer who has to chase the big corporate  when invariably it isn’t the customer fault