so there we were, out in town this morning , we had the smallest ” oldmanleslie” with us . and when we asked him what he fancied for lunch, as a bit of a treat…. there we were a few minutes later we were in subway. Obviously , in her hand bag that has the contents of the world in its corners Mrs oldmanleslie had a voucher so this made it a little easier.
Thanks to the guy that gave me another voucher as we were going in , didn’t get his name, didn’t know him but a random act of kindness, so thanks.
it turns out that a voucher that you think says buy one drink and a sub, and get a free sub , has so many conditions on it, and so many restrictions on how it can be used, that it really isn’t worth the hassle. But we paid the bill any way.
We asked for a glass of tap water for my son , apparently Subway now charge ( not for the water, For the cup £1.19 UK ) which is coincidentally what they charge for a cold drink.
But it took a very rude ( in my opinion ) member of staff to tell me this.
The part that most surprised me though , was when i went back to actually pay for a bottle of water, i joined the queue. i was told to go straight to the front to the till, I’m thinking this would have annoyed all the others in the queue so i declined and waited.
I got the bottled drink from the fridge as instructed and my change was brought over to me ( NO RECEIPT ) so i don’t know if the transaction went through the till
and of course after all this my subs were cold ( i had hot steak and cheese ) but no one seemed too worried
so all in all , Poor service, misleading Marketing and un helpful staff
Shame really as i used to like the occasional Subway. and in other stores the service has been good , this relates only to this store